Portable Winch Co.
MEDIA
CENTER
MEDIA
CENTER
CENTER
Shipping Policy
All orders are processed during regular business hours, Monday to Friday, 9 a.m. to 12 p.m. and 2 p.m. to 5:30 p.m., French time, with the exception of public holidays.
Dpm70 has agreements with various shipping services and makes sure to choose the most suitable for your area.
Note: If you have a specific request, contact us by one of the following means. Call (toll free) 03 84 75 03 03 or email our sales department at klefoulon@dpm-motis.com.
SHIPPING RATES*
- Orders up to 9.9 kg = 13.90€
- Orders between 10 and 24.9 kg = 19.90€
- Orders between 25 and 39.9 kg = 24.90€
- Orders of 40 kg and more = 75€
ESTIMATED TRANSIT DAYS
Estimated transit days are 2-7 business days. They are subject to the tariff/general conditions of service. Business days and delivery schedule are revised occasionally due to changes in distribution and volume, particularly during the holiday season. Service to some remote areas may also require additional delivery days.
FASTER DELIVERY
If you wish to receive your order faster, please call 03 84 75 03 03 or email our sales department at klefoulon@dpm-motis.com for prices.
SHIPPING: FREQUENTLY ASKED QUESTIONS
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order has been shipped, you will receive your tracking number by email. You can then check the status of your order. If you are unable to locate your order, please call (toll free) 03 84 75 03 03 or email our sales department at klefoulon@dpm-motis.com.
HOW ARE SHIPPING COSTS CALCULATED?
See the list above for details.
IF ONE OR MORE ITEMS ARE OUT OF STOCK, DO YOU DO PARTIAL SHIPMENTS AND IF SO, WILL I BE CHARGED TWICE FOR SHIPPING?
It depends. In the event that you have chosen the in-store pickup option, there will be no shipping costs charged.
If you have chosen the home delivery option and a product is out of stock, you will be contacted by one of our sales staff before shipping. You will be asked if you would like to receive a partial delivery or if you prefer to wait for the delivery to be complete.
If you choose the partial delivery option, then yes, you will be charged again for the delivery of the backordered product(s).
HOW LONG WILL IT TAKE TO RECEIVE MY UNSHIPPED ITEMS DUE TO OUT OF STOCK?
It depends on the item. Delivery of products is sometimes delayed for reasons beyond our control. We constantly monitor our stock levels and receive shipments to our warehouse.
I DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?
The first thing to do is to check your emails (junk mail). Sometimes the emails are there. If you are unable to locate your email, please call (toll free) 03 84 75 03 03 or email our sales department at klefoulon@dpm-motis.com.
WHAT ARE YOUR OPENING HOURS?
Our opening hours are Monday to Friday, 9 a.m. to 12 p.m. and 2 p.m. to 5:30 p.m. French time, except on public holidays.
thank you
for your interest in Portable Winch Co., the products we manufacture, and the values we stand for.
Since 2003, we have guided all our actions and decisions by three core values:
LISTENING - We listen closely to our users to continuously improve our products based on their feedback and suggestions. We also listen to our employees — the driving force behind our success — to ensure a work environment that fosters both performance and well-being.
COMPETENCE - We are committed to working with highly skilled partners and team members, both internally and externally. By surrounding ourselves with the best, we continuously push the boundaries of innovation.
FUN - We believe that doing great work should also be enjoyable. As we spend much of our lives at work, we strive to create a positive environment where everyone can thrive, feel accomplished, and share a genuine sense of enjoyment every day.
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